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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (9)
Service Rating
Recommend:
Yes (31) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Not Recommended!
Written by smith04 on 01/01/2014
updated 07/30/2025

On Dec 31, 2013, I went to AutoNation Katy to buy a Mustang V6 Coupe with Bluetooth which they had quoted me on the internet. This car was for my daughter who was there with me. When we got there, I showed Chuck the salesman my letter from my credit union saying I had an financing. We negotiated awhile but remained $500 apart. Finally, we agreed on the price without the $500 with both me and Chuck's manager signing a form that agreed on the price. Chuck went back to his sales manager again with the signed form and the came back and said that part of the rebate, $500, was contingent on financing through Ford credit. I said no, that I had showed them the credit union letter and I intended to finance through the CU. Chuck went back to the sales manager who then came out to talk. He said he couldn't do the deal without financing through Ford. I said my interest rate was 1.9% what was Ford's. He told me straight out that it would not be beneficial to me, that if I got the $500 rebate, the interest rate would be higher costing me more than $500 in interest. I asked the sales manager why did they quote with Ford financing to begin with when I showed them the letter when I came in. He said this was the first he heard that I already had financing. That is their game to not negotiate with the deal maker, reach a deal, then have the deal maker step in with a reason they can’t hold to that price and then want to negotiate higher. This shows the shadiness of this dealership, quoting an alternate you don't want hoping you don't catch the cost in order to get a sale without being straight forward. Don't go to AutoNation Ford. Steve Smith

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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autonation on 01/17/2014
Dealer Response
Steve, thank you for leaving your feedback about your experience with the sales team at AutoNation Ford Katy. We take every review seriously and our sales team works tirelessly in providing great service and value to our customers. We would like for you to speak with our General Manager at (281) 305-8949 to gain further knowledge of the next steps needed in fixing your issue. We hope to hear from you soon.
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