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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (9)
Service Rating
Recommend:
Yes (30) No (6)
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Dealership Sales Review

2 out of 5 starssales Rating
Used Ford Mustang
Written by Ritchie on 01/30/2023

I have mixed feelings regarding my recent purchase with this dealer. I came in one Friday to look at a used Mustang Ecoboost that was posted on their site. The unit I looked at was a base model and it was lacking the features I was looking for. There was no pressure at all from Marvin who was helping me out to get it and he even helped me look for a premium trim from their inventory. Unfortunately, the unit he found was from their other branch. I was told that they won't be able to move the unit unless I complete the paperwork. I was assured that the unit was an AutoNation certified unit so I went ahead. After doing the paperwork, I went back the next day to pick up the car. Having given the earlier assurance, I did a cursory look and went home with the car. This was when my disappointment started. I realized that it only came with one fob, instead of 2. It didn't came with the standard flour mats not it came with a manual. It was also missing the engine cover under the hood. When i asked about it, I was told that it was how the car was sold to them. I know I should have done my due diligence when getting a car, but I was expecting these basic things should've been disclosed prior to getting the sale as I don't regularly buy a car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Tirth Trivedi on 02/01/2023
Dealer Response
Hello Ritchie, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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