AutoNation Ford Katy

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AutoNation Ford Katy
20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(275)
Recommend:
Yes (20) No (9)
Service Rating
(176)
Recommend:
Yes (30) No (6)
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Dealership Sales Review

sales Rating
Customer Service
Written by Elmer Schelling on 11/01/2021

Bought an Expedition there in July 2021. They were eager to sell it and eager to sell maint. contract and extended warranty. But I can't get them to send me copies of those contracts even though I have contacted them multiple times. And their phone system keeps sending you back to the original greeting also. Their customer service doesn't deserve a 1.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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Elmer Schelling on 11/06/2021
Dealer Response
Hi Elmer, we are deeply disappointed by your experience at AutoNation Ford Katy. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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