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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (9)
Service Rating
Recommend:
Yes (30) No (6)
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Dealership Sales Review

4 out of 5 starssales Rating
Excellent until....
Written by Lenluvs2trvl on 02/09/2019
updated 02/14/2019

I had two sales reps. George Fielding and Claire. Both were excellent and where well informed about the vehicle. All went well until we were signing papers. My husband and I wanted to finance a small portion of the price of the car. I know that Claire informed the finance person we were dealing of the amount we intended to finance. In my excitement I never wrote the check and realized it as I was driving home. However the finance person didn't ask for the check either. He just financed the entire cost of the automobile. I am not sure if it was an intentional or an oversight but I feel it was the finance man's responsibility to only finance what we requested. Otherwise our experience was excellent.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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