AutoNation Ford Katy
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Dealership Sales Review
sales Rating
Poor Service
Written byon 11/01/2018
Lied to about trade in simulator. Sales manager crumbled up contract when I did not agree to low trade in value. Drove truck for less than 2 days and was told by general manager Cecilio Flores if I wanted something that drive like new I should have purchased new. I now have to spend $800 dollars to replace body mounts that are completely dry rotted. Also told this was general maintenance and not covered in your inspection. Was quoted a price of 1200 less 20% . Not at all what I would expect out of a "Fortune 500" company. This has been the worst buying experience of my life.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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autonation on 11/21/2018
Dealer Response
Thanks for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
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