AutoNation Ford Katy

I got the impression that the sales person was just chasing the next sale. He did not take a geniune interest in me as a buyer. I was pre-approved and once I agreed to purchase the vehicle, he went on to working another sale. He did not take the time to show me the functionality of the inside of the vehicle. Additionally, I had to make two trips to get my second, original, vehicle to my resident. Again he was always busy with a customer. Eventually, at the end of his workday, he found the time to drive to drive my vehicle to my home and I drop him back at the dealership. A few weeks later when I went to p/u my new license plates, he was chasing another sale and too busy to put them on for me. He asked me to ask another one of his sales co-workers to do it for him. His team member did so, but did not apply the window sticker. Yes, it's a little thing, but I believe in total follow through. It's the little things that make all the difference. Since the purchase, I've made two trips to get an ozone treatment to the vehicle. It stinks. The inside of the vehicle smells bad from smoking done by the prior owner. Last week the service guy was supposely at lunch when I brought my vehicle in. Today I discovered that he's only available at the dealership on Monday, Wednesday and Fridays and an appointment must be made by my salesperson. I was also told by my salesperson, at the time of my purchase, that I could bring the vehicle in as many times as necessary, until I was satisfied. I shared this info with the service female. She placed a call to another party, repeating to him/her what I'd said and gave me the 'look' that what I'd been told was not accurate AND that what I'd been told was not factual. I was given the impression that these treatments were complimentary for new buyers. After, the poor service, I've received, I should be receiving complimentary ozone treatments and oil changes. Being a former sales executive, I know first hand what true customer service consist of. In short, during the buying and after the purchase I felt and still feel as though I was just part of his quota, a number, not a person.