AutoNation Ford Katy

Yesterday I visited Champion Ford, hoping to trade in my beloved Thunderbird for a more practical Ford Focus. I had an appointment with a sales representative, but was told he wasn't in; his friend was supposed to take care of me. The "friend" wasn't available, either, so I was handed over to a rookie. What is wrong with using the phone to re-schedule an appointment? Is common courtesy a thing of the past? I went through the sales process with Javier, and had to ask several times for the trade-in amount before getting an answer, which was very irritating. After telling Javier what I was looking for in an Escape, he had me test drive two Escapes; a 2012 and 2013. I liked the 2013 but was told it was not for sale, as it was there to show customers what the 2013 model would look like. The 2012 Escape was nothing like I wanted (i.e. four cylinder verses 6 cylinder that I wanted, not loaded). The next thing I knew we were back in the showroom and Javier was pushing paperwork at me, offering me a mere pittance for my car and trying to sell me the 2013 Escape (which I didn't think was for sale). The salespeople did not listen to me and I feel that they did not take me seriously. There is NO WAY I will EVER attempt to buy a vehicle from these people!