Lone Star Chevrolet
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Dealership Service Review
service Rating
Horrible
Written byon 07/11/2014
My car was wreck, was in shop 32 days, the service was bad, the body shop unbelievable , the managers in sales, no help, lot of apologizing but nothing done or return phone call....very disappointed ....
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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dlr_custserv on 07/14/2014
Dealer Response
Thank you for taking the time to write a review. Customer feedback is extremely important to our dealership because it allows us to improve. We assure you that your experience is not consistent with the quality of service that we pride ourselves on as a dealership. We would like to talk to you directly regarding your time at our dealership so we may learn more about your experience and prevent poor service from occurring in the future. Please contact our General Manager Johnnie Smith at 281-517-7000 or by e-mail at johnnie.smith@lonestarchevrolet.com. We hope this bad experience does not keep you away from our dealership and we would love the opportunity to show you our true colors.
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