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AutoNation Ford Gulf Freeway


12227 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (26) No (2)
Service Rating
Recommend:
Yes (20) No (2)
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Dealership Service Review

2 out of 5 starsservice Rating
Service
Written by Juan molina on 02/16/2019

I dropped off truck for Oil Change and Tire rotation as well as some recall that needed to be done. I told the guy my truck was making some wierd noise, and i wanted it checked out. When i got my truck back the noise i was hearing was still there and i had to retell guy snd take him for s drive so i could explain what it was doing. He then had to keep my truck another day so he could tell the technician what was going on. After they test drove following morning they said something about my fan not qorking properly and to bring it back the following week on Wednesday. I am unsure if part was unavailable or what . So now i have to redrop my truck off after it was there for 2 full days to get it fixed. Also, i would have liked to known if it was covered under warranty instead of being unsure. Simple thing's like this is what customer's look for. I bring you vehicle you inspect and return with any notes on whats going on good or bad with truck. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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autonation on 02/26/2019
Dealer Response
Juan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (866) 483-1761 to discuss what we can do to help.
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