Mercedes-Benz of Houston Greenway
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Dealership Service Review
service Rating
Car Repair
Written byon 11/11/2023
The supervisor was dismissive when I told Mercedes that my temp gauge was still not functioning correctly. They were still dismissive when I told them I know how my care behaves. When I told them to give me a refund so I could take my car to a competent mechanic, they paid attention!!! To this day, the temperature gauge is still dramatically fluctuating. I have an appointment to attempt for the 3rd or 4th time to fix the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Piper Yost on 11/13/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. Please call our General Manager at (713) 489-2111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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