AutoNation Ford Gulf Freeway

Pros: Decent prices. Will treat you good and agree to anything until they get your money, quality of service declines after that and the cons begin. If you can get a salesman who knows what he is doing, such as Will, I think you would have a far better experience than I did. When my problems were brought to a manager that cared about customer satisfaction, they were resolved right away. Cons: Lots of excuses from every employee I spoke with and lots of false promises. Some managers (the recently promoted one, for instance) don't seem to care about customers or helping them. If you choose to buy here, read all of the fine print and make sure you know what you are getting into, but this should apply anywhere. I would NOT recommend my salesperson to anyone looking to buy. I'd highly recommend double checking anything you get from them. They have a blaring radio that's guaranteed to give you a headache and if you ask them to turn it down the next salesperson that walks by turns it back up. (This happened 3 times) My salesperson, Rosa was terrible. I would not recommend dealing with her. It was a never ending nightmare with false promises, me being given a (new) scratched vehicle with missing components (that I paid extra for), and me being told it was fixed every day of the week until I involved a manager, Ezekiel T., who actually seemed to care. She even sent me two separate emails asking how I liked the vehicle while it was sitting on their lot being 'fixed'. I was introduced to two other managers, one who was recently promoted whose name I didn't catch that couldn't of cared less about helping me get these problems resolved much less speaking to me and one that wasn't really directly involved in the whole process. After I told the dealership that I didn't want to deal with Rosa anymore they got me working with Will and I wish I could of dealt with him from the start. I don't have enough room to write down all of the issues I had with this dealership and while I appreciate the actions of Mr T. and Will its beyond not acceptable to have been lied to for a week about nearly everything my salesperson said.