AutoNation Ford Gulf Freeway

Worst experience I have ever had with buying a vehicle. The salesman, Omar, was great! The sales manager, Hector Duran, was absolutely horrible. He is the most unprofessional manager I have ever dealt with. I traded in my truck and kept receiving calls that the payoff had never been sent in. I called and left messages to have him call me back SEVERAL times and he NEVER returned my call. I FINALLY was able to get in touch with him and he told me that it is not his job to follow up with customers, he says it is the salesman's job. He was very rude over the phone and refused to give me any information on the payoff of the truck I had traded in. I highly recommend avoiding this ridiculous excuse of a manager if at all possible. Wish I could give zero stars to him.