AutoNation Chrysler Dodge Jeep Ram Houston
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Dealership Service Review
service Rating
Terrible service experience
Written by 11/16/2021
onPlease do not use this dealership to have work done on your vehicle. They held my car for almost 3 days to run a diagnostic report, to then have looked at something I didn’t ask them too and did not address the actual issue I came in for. I told them I was coming to pick up my car and called again in the morning saying I was coming, when I arrive they say my car is disassembled. So, after an hour of waiting, they then try to charge me for the diagnostic test. I was treated very disrespectfully as a customer and was not faced with one person that wanted to try and make the experience turn around. Please save yourself the headache.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No