BMW of Dallas
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Written byon 11/22/2023
not full service wouldn't plug my tire but tried to sell me a $350 tire. car failed state inspection, told me to drive it for a week to reset codes come back if still not set service manage would drive it over night and if it still didn't reset it would have to be re-programed and guess what yes $350 charge. it must have been ok to let me drive it out so they should have just reset the codes at no charge, or tell me what may need to be fixed. but either they or BMW are scammers to get more money. also I drive mostly in the city so the test and computer and the state should re calibrate for this driving not to waste gas money and add to pollution to match the program.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Andy James on 11/24/2023
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
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