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BMW of Dallas


6200 Lemmon Ave, Dallas, TX 75209 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (42) No (7)
Service Rating
Recommend:
Yes (78) No (7)
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Dealership Sales Review

2 out of 5 starssales Rating
BMW of Dallas
Written by BMW review on 11/26/2023

The salesman was pleasant but not very understanding about purchasing a $42,000 car with minor cosmetic defects. I had a lower grill that was broken and because I purchased the car, late at night, I did not discover the defect until the next morning. The salesman, who will be name less, spent more time with my friend who came with me to look for a car, than me, and I was the person purchasing the car. He left my keys at his desk and when I was finished with finance, the lady from finance and myself had to look for the keys. The dealership, BMW of Dallas, did not have any follow-up with me to learn about the car features and even though it was a used car, I think the dealership should have a new / used car purchase get to know your vehicle breakout with each new car purchase. High-end vehicles like BMW, Lexus, Mercedes e.c.t. should have this since my Honda dealership had every new car buyer meet once a month after purchase to learn more about the company and the product they purchased.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Paige Phillips on 11/28/2023
Dealer Response
Hi, we regret your most recent visit with us was not up to the standards we strive for. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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