MINI of the Woodlands

Brought our daughters car in for a timing issue as per our mechanics recommendation. Was told the mechanics would like to correspond via text message as it was easier. Was contacted by associate Franni who stated they needed to fix two oil leaks for $1800 before they could asses the timing issue. I questioned this via the text asking for an assessment of the timing issue as that what the car was brought in for. Her response was illegible. I phoned and talked to Mark who discussed the issue with the mechanic. He phoned me back and stated it was a valvetronics motor which would need replacing. We agreed to that and repair of one of the oil leaks with a cost of over $2000.00. We discussed if there was any kind of discount available for veterans. He stated he could authorize a 10% discount which I was thankful for. When we picked up the car the discount had not been applied and when my wife questioned it Franni stated that that discount is coming out of her commission and if Mark keeps doing it I’m not going to get paid. I now understand why she wanted us to get the oil leaks fixed before they could diagnose the problem. I was pleased with Marks service