MINI of the Woodlands

If I could give zero stars I would. Back in December I made an appointment for them to fix a safety recall on my 2018 Mini Countryman. I showed up to my appointment after driving an hour and a half from my home only to have them tell me they forgot to order the part. I then had them do the annual maintenance even though my car only had 6,000 miles on it. They also aligned my wheels and rotated my tires. They didn't charge me the cost of the tire rotation (which was minimal) to "compensate" me for my wasted trip. I had a loaner car while they were doing this work and despite my calling in advance on my way back to the dealer I had to wait 15 minutes for them to find my paperwork and then after they said they were bringing my car right out I had to wait another 15 minutes because they had forgotten to wash it. Now when I drive my car on the highway it fishtails if I drive over any puddles. I called Mini of the Woodlands several times about this and then was told they don't have a service manager so I should call "Gary" at BMW. I've called him numerous times and still haven't received a call back. Absolutely horrible service. I usually go to Mini of Austin and regret going here. Totally incompetent. Don't go here.