MINI of the Woodlands
Back to Service Reviews
Dealership Service Review
service Rating
Terrible, inexcusable
Written byon 12/19/2013
updated 07/04/2025
Took my MINI in for a walnut shell carbon removal - lied about how long it would take (said a few days turned into 2 weeks) didn't wash my car, drained all the coolant out of it and now my car leaks it badly. When I called (hoping they would take account of their screw ups) they just denied and the manager (Jolene) never called me back. I have already told one person at work I will pay them out of my own pocket not to go there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
autonation on 01/03/2014
Dealer Response
David, thank you for giving us this feedback regarding your experience with our dealership. We strive to provide accurate, quick, and efficient estimates on the time needed in repairing our customers vehicles. We apologize for your experience, which is not reflective of our usual performance. We would like to make sure you never experience this again at our location. Please call our General Manager at (936) 776-4610 to further discuss the concerns you brought up in your review. We hope to hear from you soon.
Report