First Texas Honda
Dealership Service Review
I work near First Honda and thought it would be a good idea to take my car in for an oil change. Get a call from Caleb who of course says you have many other issues that need to be addressed asap. I asked him to do a simple oil change and add new wipers. He called back with my car needed a new radiator and plugs as well as different flushes, etc. I asked him to go ahead and do the plugs and wipers and get me a price for a new radiator. I did my own research on line and found a new radiator for my car for $114. Get to the dealership and Caleb quotes me a price of $1374.00 to change out a radiator and wanted $424 for their radiator. I called another reputable auto repair shop and they wanted $310 for the whole job. I know this is the story you always hear from taking cars to dealerships but this one really took the cake and will never get my business. I will also make it a point to tell as many associates of mine about this experience. Really, really sad that Calab and his service managers take honest customers like myself to the cleaners day and day out. I sent him an email and of course never got a reply. I am sure he is used to this type of reviews and think nothing of it. Never go to First Honda if you want a simple or technical repair. You will be disappointed...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No