First Texas Honda

I took our CR-V in for warranty repairs(warped rotors and a possible leaking driveaxle seal). We purchased at the old location and this was our first visit to the new facility. When we pulled in there were about 25-30 cars lined up in 3 lanes. My wife called the previous day asking about the repair and was told we didn't need an appointment. Initially I wasn't too happy to see so many cars lined up without having an appointment, but we entered one of the lines and waited, after about 5 minutes we were still in the back of the line and a valet worker came by to ask why we came in. We told him our problem and he gave us a colored car topper so the right Honda service personnel could discuss our issue further. Looking at the car toppers we figured we were 6th in line instead of 30th. We waited in out car for about 15 minutes then the service rep came by to check us in. We drove 2 cars so we didn't have to wait while they worked. In all I was impressed with the check in process. In past experiences with other dealers if there were that many people waiting to check in it'd be much longer, we waited about 20 minutes in the comfort of our own car. Around 2 the service rep called and said they turned the rotors, checked the seal and the car was ready for pickup. Checkout was pretty simple, just a signature for the warranty work. We didn't take advantage of it, but they offered complimentary coffee/latte/cappuccino and snacks to people waiting for service. Tips: If possible plan to drop the car off and have someone pick you up while they work. They had a quick service lane, I assume it's for oil changes, but you may want to ask about it. We were told an appointment wasn't necessary, but I'd ask again next time. I'll be taking it back in to check on the seal in a few weeks, but have been happy with their service.