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First Texas Honda


3400 Steck Ave, Austin, TX 78757 (map)
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Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (7) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Service with a smile
Written by GINGER54 on 02/02/2018

I was greeted by name at the outside service kiosk. Pulled into the service area was greeted again. My service advisor, Jim talked with me and addressed my recall concerns . Anthony Herrera was referred to address other motor concerns. Jim was at the rental car desk and helped me feel at ease with the process. Overall just getting the car into the shop was a real treat. Anthony called and texted when the work was completed and returning the rental was just as easy. What made all of this really special was a return text to make sure I was satisfied with the work done on my car. 5 Stars to all the team members!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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rebeccakish on 02/05/2018
Dealer Response
We aim to deliver this same level of customer service to everyone who visits us! Thank you endlessly for the praise as we do our very best to create a pleasant experience from start to finish. :) Thank you for the review and we'll see you next time. -The Team at First Texas Honda
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