First Texas Honda

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First Texas Honda
3400 Steck Ave, Austin, TX 78757 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(215)
Recommend:
Yes (5) No (0)
Service Rating
(704)
Recommend:
Yes (7) No (0)
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Dealership Sales Review

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Waste of time-false promises by Jeff Cox
Written by Ankitad24 on 06/24/2016

No Integrity: This dealership has the worst management and is not built on the right principles. Jeff Cox told us that he was going to match a deal found at a different dealership if we came to First Texas Honda. We drove all the way there only waste our time and find out they were off by $1000.00. They have no respect for a customers time or money. I will never ever step foot in this dealership again. Don't believe what the sales team tells you, they just want you to come into the dealership and will do/say anything to do so. We had been speaking to Jeff on the phone and via text most the day hence had confirmed that they would match the price of the car beforehand, I wish he would have respected our time and had spoken with the manager before hand to discuss the whole matching situation alas we wasted more than an hour at the dealership before they even told us that they wouldn't be able to make the deal. Never again. If I could give no stars, if I could.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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ankitad24 on 06/26/2016
**UPDATE**: Genny thank you for your comment but I would like to disagree with it for the below reasons. Jeff Cox already had known competitive out-the door price we received from your competition. He had agreed to match it which was the only reason why we even drove all the way to that dealership. Either way, we drove to San Marcos today and got the brand new car at that price from dealership which operates on much more integrity. They respected us, they were very efficient which is appreciated. As soon as we got to Gillman Honda, the sales rep had the car ready for us along with the agreed upon cost agreement. (There were NO additional cost at Gillman Honda to the out-the-door price like your dealership claimed they would do). I would like to say that for a dealership that likes to advertise Haggle free and Hassle free services, First Texas Honda was definitely a lot of Hassle. :/
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cagaustin on 06/25/2016
Dealer Response
The customer who complained had a phone conversation with our salesperson asking if we would match a competitive price on a new Honda. Our salesperson asked what was the price we needed to match? The customer responded by saying he would reveal the price he had when he arrived at our dealership. Shortly after the customer arrived, our salesperson asked to see the quote. The price was from a dealer that is known to quote an "out-the-door" price only to add American Honda's "destination" charge of $835 after the fact. When we said we wouldn't be able to match the quote as presented without being itemized the customer became very angry and made a threat saying that "we need to be afraid." It is the policy of First Texas Honda to conduct it's business with the highest level of integrity and transparency. We provide all customers a competitive "hassle free" price up front without any additional hidden charges. Some customers ask for an additional discount and if we cannot accommodate their request, we are still professional and respectful. We regret whenever that happens but we do have a business to run. We feel that asking a customer to provide an itemized quote from a competitor, especially those that are known to add hidden charges is reasonable and is simply good business.
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