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AutoNation Toyota South Austin

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AutoNation Toyota South Austin
4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
4.53 out of 5 stars (212)
Recommend:
Yes (51) No (6)
Service Rating
4.02 out of 5 stars (223)
Recommend:
Yes (106) No (30)
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Dealership Service Review

4 out of 5 starsservice Rating
No major issues
Written by Laura C on 12/06/2023
Made an appointment a week ahead of time and when I got there they couldn't find me on the schedule but it didn't take long to be seen. When I asked I was told it would be about a 1 hour wait time to pick up - it ended up being closer to 2.5 hours. I was in service for the 2023 Rav4 Hybrid scheduled 10k service maintenance check. I wasn't given a thorough review of what they had done besides a picture of my tire with the thread size info of all of them (through text), and the costumer paperwork (where all the details are found).
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Harrick Newman on 12/08/2023
Dealer Response
Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
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