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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

2 out of 5 starsservice Rating
Eye roll, frustrated and disappointed
Written by TobiasA on 11/30/2020

First off, let me make it VERY CLEAR that I do NOT appreciate the way the porter (Lee) drove my vehicle back to the service station! Not only did I witness him driving in the parking lot like her was maneuvering through a safety protocol demonstration (swirving left and right), the articles in my trunk we’re flipped over and on the opposite side of the truck as if someone had gone through (no I’m suggesting someone did, I’m simply stating the items wouldn’t have otherwise been like that had my vehicle been driven properly). Second of all, I feel as though my service Advisor was not honest with me. I visited for a simple tire pressure light. The Advisor assured me that he checked my tires and added air to them, however when I asked him what the pressure was at when “they checked all of them including the spare” not only was he unable to tell me the numbers. Third, while my service advisor assured me that they checked all five tires, there was absolutely no indication that the spare was checked (ie the mat in the back of trunk showed no signs of being touched). If my advisor simply had the sensor reset, that is all I’m asking that he share with me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Laura Pacific on 01/23/2021
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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