AutoNation Toyota South Austin

I called ahead to have my recall done, standard maintenance, and have my alignment checked. I knew going in that it would be several hours, mostly because of the airbag recall. Long story short: Wes Peterson just bailed on me every step of the way. I spent 6 hours there and they never even got to the airbag. I asked Wes to take the alignment off, as I sat there and watch my car go unmoved from the lot for 3 hours and thought that maybe that would speed up the process. It did, but now I think that my asking about it is the only reason Wes was reminded that my car was even there. I then waited 3 more hours and thought I would try to get a time estimate. Wes was no where to be found...by anyone! My car was "finished" and had been sitting in a space in the lot for I don't know how long. Someone else helped me (I want to kick myself for not getting his name, but he wears two knee braces and works in the same little office Wes did), only to find out that the recall was not done, the alignment (that I asked Wes to take off BEFORE my car was taken anywhere) had been done, and the maintenance had been done. Every step of my experience sucked, and I lay that at the feet of Wes. Maybe he was having a bad day. (?) That was my last service on a pre-paid contract after purchase of the car and I can't see myself going back. To be clear, none of my other experiences have been like this here! However, this one experience of feeling ignored, hot (100 degree day), and under valued was enough for me.