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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (32) No (5)
Service Rating
Recommend:
Yes (61) No (23)
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Dealership Sales Review

1 out of 5 starssales Rating
Lease Return
Written by awells56 on 07/12/2016

How was my experience? It was terrible. I called in weeks ahead to schedule my lease-end return. I paid off the vehicle early and turned it in early to avoid extra charges. No one was there to help. No one had any clue how the lease process works. Nor did they give me any receipt or paperwork or anything at all when returning the vehicle. Months go by and surprise! Toyota Financial Services is calling me asking where the car is and is asking me for more payments. AFTER I paid off the vehicle and returned it to THIS AUTONATION (South Austin). Called the Sales/Lease Manager and his office and left voicemails asking for help. NEVER received a call. Not One. This place is a joke. Beware DON"T waste your time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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autonation on 07/15/2016
Dealer Response
Thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
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