AutoNation Toyota South Austin

This was our third Toyota dealership having visited two others in the north part of Austin earlier in the week. Obviously there were reasons why we could not consummate the deal. When we arrived at AutoNation Toyota South Austin we started looking at the cars and almost immediately Mr. Ray B. showed up and pointed us to the models we were interested in. He immediately offered a test drive of two models. We took advantage of his offer, liked the cars and asked for quotations. That also came very quickly, with a smile. We took the proposal home and next day we called Mr. Ray about our decision to purchase one of those model. Mr. Ray had a day off yet he came back to help us with paperwork and pricing of our trade-in. All that was done without any difficulties. The selected car was taken to the shop for sale check up. All went well. We could have paid for a car in full but Toyota was offering 0% financing so we took advantage of that. We were really satisfied with everything which went in the show room and Ray's office. Preparation of financing / sales documents also went easily until the Finance Manager pulled information of extended warranty, a $2,499 charge starting after the basic warranty is up in three years. We refused this offer but Finance Manager did not want to take our "no thanks' for answer and tried it three more times with the same no, thank-you from us. He was so annoying that we almost walk away from the deal. We did not take this ridiculous policy, closed the deal yet Finance Manager was visibly unhappy with us not taking his offer. As we were leaving he did not even say thank you, good bye and showed us where our car was to be picked up. Fortunately, we will likely will not need any future financing from Toyota. So bottom line, Thank you Mr. Ray B., you were very helpful and thanks to you Toyota sold another car.. :) We liked the dealership but be aware of the Financing Department...