AutoNation Toyota South Austin

f I could give negative stars I would. This is the WORST car buying experience I have ever had in my life. I have bought several cars from places all around Texas and have never ever had problems like I have experienced here. To start off the salesman had $$ in his eyes from the moment we met. I understand he is a salesman and most salesman like to pull a fast one on you so I let it go but made it clear that no one would be taking me for anything. So I found a car I liked for a pretty good deal. I have always bought used vehicles because I've found that it is a much better deal. That being said I've never "felt" like I drove home a used car. I've always felt that I drove home new cars because it is new to me and the dealers make it look and feel like a new car...that being said Champion did none of the sort. First they tried to give me 18.9% interest!!!! I quickly turned that down and he said it was the best he could get me with my credit...to which I quickly responded that I know perfectly well that my credit is good and told him I would find another deal somewhere else...before I could get out the door he stopped me and said he would see what he could do...he came back with 10% to which I replied was still waaay too much and began to leave again. I was promptly stopped and was asked if he could give it one more shot...after literally 4 hours of all of these shenanigans he finally came back with an ok interest rate (after 4 hours of wasted time) Then they only offered me $4000 for my trade in that I quoted on KBB to be worth $5700 in "good" condition and they said basically that I was incompetent and did not do the search right. I let it go because I really liked the car and it would be hard to find another that had all the features for that price... Then I proceeded to the finance dept. which was slow as sin where I waited for another 4 hours in their overcrowded waiting room and finally got called in to sign... During the process with the salesman I found a large gash in the front bumper and told him that it was a breaking deal and I did not want a car that was wrecked. He assured me that they would fix it to look like new and also fix a scratch that was on the side. During the finance meeting the finance guy wrote in the contract that they owed me a car with the bumper fixed....so I took it in later that week and came back to pick it up only to find that they had done nothing but paint around the gash! I asked the salesman about this and he said there was nothing they could do short of using superglue to glue it together!!! What the hell kind of body shop uses superglue to paste together a car? All this aside I told him that they owed me a fixed bumper. I asked to speak to the manager and he told me the same thing...I asked him what my options were and he said "Well, we can glue it together, but it will break apart again as soon as you bump into something...or you can get a new bumper...that'll be about $600 to $700" I was taken back by their blunt responses that basically the "We owe" paperwork meant nothing in my contract. I still have 20 days to do something about this as on this paperwork it says it is only valid for 30 days and I plan on perusing this vigorously but I don't plan on them doing anything about it with their past responses. I would definitely not recommend this place if it was the last dealership in Texas...go somewhere else and get the service car-buyers deserve. On another note - after I signed the paperwork and got into my "new" car it was dirtier than the car I traded in! They didn't even bother to clean it out! Stains on the carpets and dust and dirt everywhere...even what looked like mud on the leather seats in the back. All this my salesman assured me would be taken care of....never again. Don't waste your time, patience or money going here