First Texas Honda
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Dealership Service Review
service Rating
Overall Good Service
Written byon 12/08/2020
I don't want to discount a star because of this, but there was a much longer wait time for my car than the original estimate of roughly 3 to 3.5 hours. It ended up being almost 6 hours. Steven, our adviser, made sure we were put in a loaner car so it really didn't cause us any trouble since we planned on shopping that day anyway, but it would be good to have more realistic time estimates for your customers to plan for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes