AutoNation Toyota South Austin
Dealership Service Review
My husband had bought a 1999 Avalon in 2005. When he bought it we were not told that it had a oil sludge problem. Champion Toyota would not fix it without charging us, even tho there was a class action suit. We did not find out until the time had expired. Now there is a recall on my 2008 Corolla. I called the service department to get it fit and got the run around. I asked to speak to the manager. Keith Hennessy told me I could bring it in or not. He made it very clear he didn't really care, it was my problem. Champion Toyota has the worst service department in Austin. There maybe good rating for the sales department, because they will tell you anything to sell the car. But beware if you need to go to their service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No