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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

4 out of 5 starsservice Rating
Service
Written by Highlander on 11/03/2023

I approved cabin filter and don’t think it was done as I didn’t see it on my receipt. Edmund must be new, compared to my service at this location, he was better than the others I have had. He kept me in the loop, communicated with me, actually got my recall done when others have always said, “machine down, will take a couple of hours”, that can’t be true as I was a service adviser as well. The paperwork took a little long to complete but if he’s new then I’m sure he will get better. For this location; why are ALL the advisers that are inside STILL take minutes to come outside to meet your customer after the Porter has merely said their spiel ? Thanks Edmund for servicing my car, I would have rated super low had it been another adviser.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Ash Scott on 11/08/2023
Dealer Response
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
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