AutoNation Toyota South Austin
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Another wasted morning
Written byon 10/27/2023
Einstein once said "stupidity is doing the same thing over and over again, and expecting different results." I arrived at 6:45 for a 7:00 a.m. appointment. I was second in line for an oil change and inspection. Even after telling the technician that I had an important appointment, the service took 2 hours and 17 minutes. I should have known, after my last service, which also took an inordinately long time, that I should not have expected anything other than what appears to be a totally dysfunctional system. I will NEVER return to this site, and advise others to approach with caution. Cost of oil change and air filter was exorbitant. I have purchased three vehicles from this dealership, but shall not do so again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Stephanie Mavis on 10/28/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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