AutoNation Toyota South Austin

I took my car in for an oil change, which are free due to the promo I received upon buying the vehicle. After waiting an hour and a half, I was notified that the engine air filter was missing and the oil filter housing was damaged. They wanted to charge me to add the engine air filter and fix the oil filter damaged. Fixing the damage would have been $87. I found it quite odd that I had to pay since I only take my vehicle to AutoNation for oil changes based on the promo. The technician probably forgot to add the add the engine air filter during my last visit and the damage would only have occurred from them doing the oil changes. Luckily, they didn't charge me for a new engine air filter, but never offered to fix the oil filter housing for me. I did not get my vehicle until another hour and half after being notified. I am disappointed because this has never happened the last 15 years I've been going there.