AutoNation Toyota South Austin
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Dealership Service Review
service Rating
Slow
Written byon 08/16/2023
A simple oil and lube should only take 30 minutes. EVERY time I've been there it takes at least 3 hours. I always make my appointments for the first couple of time slots right when they open. What is the point of making an appointment for a 30 minute job if it is going to take at least 3 hours?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nancy Gorge on 08/20/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
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