AutoNation Toyota South Austin
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Dealership Service Review
service Rating
Oil change
Written byon 06/05/2023
As I arrived I was greeted then approached by a team member with a printout of a bill for approval. I responded that I have a warranty for all services he asked are you sure? I said yes then he asked if I bought an additional warranty and I verified for a third time yes. Then he proceeded to walk me to the computer for further verification. I then waited for almost 2 hours for an oil change. I have been a Toyota customer for over 13 years and recently the oil changes are taking hours to complete. I made my appt first thing in the morning but it made no difference. I wasn’t given a timeframe but knew it wasn’t going to be timely from last few visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Stephanie Mavis on 06/08/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
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