AutoNation Toyota South Austin
Dealership Service Review
Went in to AutoNation South in Austin, TX for a simple oil change. AutoNation put an unwanted and unasked for additive in oil without asking me. This is second time they have added an unauthorized $22 charge for an oil additive. Both times, the charge removed after I complained. No way to know if "oil treatment" was really added. As for if needed, I previously had checked with Toyota corporate and they did not recommend an oil additive. Have been going to this dealer for years with few complaints (e.g., the first time when they added oil treatment without asking). I spoke to service manager at that time and was assured it was a simple error. New service manager? FYI - The oil change for my Highlander was just under $116 without cost of additive. Have already found a new place for future maintenance for our two Toyotas.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No