AutoNation Toyota South Austin

Stop selling oil change packages that only an autonation can service!! I bought a Mercedes suv from them along with an oil change package which is a waste because you can even get your full service package if the techs do not know how to service your car. I had to go to a Toyota south autonation location in austin and it was a whole ordeal. Here is I purchased an oil change package for my Mercedes that can only be used at another autonation. Booked 2 weeks in advance. Toyota south cancelled my appointment for no known reason. Called back to find out why-rep rebooked same appointment. Show up on time and no appointment. Juan rescheduled for next business day. Appointment booked but no filter etc… was ordered. Had to leave and kill time for 2 hours so they could order the filter (which must be ordered ahead of time because my dumb a… decided to buy a warranty that isn’t Available at any Mercedes dealership- being cheap)…whole day wasted and go figure- Juan was off the day of my rescheduled appointment. He didn’t order anything which is why I rescheduled the appointment. Terrible unorganized! 2 days wasted dealing with either laziness or incompetence.