AutoNation Toyota South Austin
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Wireless charger not working
Written byon 03/14/2023
I showed them that the wireless charger is not working, at first they where not gonna do anything so I had to escalate the situation. Tried talking to a manager but never got a hold of one until I had to go to the dealer and talk to one. Once I talked to a manager they sent a mechanic in the car with me so they could see it was not working. After that they refused to change the part and said they will open a case number with Toyota and for me to wait and see what Toyota says. Even though this part is covered under the warranty and it clearly is not working on a brand new truck. Has less the. 500 miles on it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Andy James on 03/17/2023
Dealer Response
Hello, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
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