AutoNation Toyota South Austin
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Oil Changes shouldn't take 2.5 hours....NEVER
Written byon 03/07/2023
Love the dealer, love the car, hate the service. Everyone seemed cranky on a Friday morning. When the guy finally came to my car (and that took a while) he was so unhurried. It was a struggle to not say something but I did keep it all to myself and tried to smile. Maybe that's why my ulcer is acting up? What's the point of having an appointment if it still takes 2.5 hours for an oil change? I can't be the only person who feels this way!! Please get together and review this process. It's enough to drive someone mad!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Rose Schmidt on 03/10/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
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