AutoNation Toyota South Austin

A very frustrating experience. They took twice as long as I was originally told, and I ended up wasting nearly my entire day sitting in the lobby waiting for my vehicle for what was at most 30 minutes total work time for their mechanic (I used to work as a mechanic and know how much time things take). When I scheduled the appointment I was told it would take 2-3 hours, and I said I would wait there while the work was done. I arrived at the scheduled time, 9 a.m., and it was immediately apparent that they seemed to have scheduled everyone to arrive at the same time. There were about 20 other cars being dropped off when I arrived, and I counted 39 people sitting in the lobby waiting area. By 10am barely anyone was dropping cars off. And by the time I got by car back, just before 2:30 p.m., after nearly 5.5 hours waiting, there were only a handful of people left in the waiting area. The last time I went out to check on my car, where they'd temporarily parked it, it was still sitting there around 1 p.m. So the entire first 4 hours that I was waiting, my car was sitting parked not being worked on. What is the point of scheduling an appointment for customers at a specific time in the morning if you're not even going to start working on their car until hours later? You cause a massive inconvenience to customers trying to plan their day if you mislead them about the time it will take. On a side note, the customer service advisor that actually took my keys told me it would really be 3-4 hours, not the 2-3 I was originally told on the phone when I scheduled. And it still ended up taking 5.5 hours. If I'd known that ahead of time, I would have planned my day completely differently. Also the actual work I needed done was a simple oil change and tire rotation (something that takes a mechanic 30 minutes at most) and for them to check at a rear seat release lever that had stopped working. Which they didn't have the necessary part for so no work was done on it that day and I'll have to come back again when the part arrives. They didn't even check the tire pressure when they rotated my tires, and 2 of them were 5 psi low (I know this because I check my tire pressure regularly, and intentionally keep my rear tires at a lower pressure, which they swapped to the front and never checked to put up to the recommended 36psi) And the service advisor never phoned or texted or came out to the waiting area to give me an update even after 4 hours had passed, well past the original estimate, and I had to go check with him for an update, where he merely said he'd check on it, and then more than an hour passed before the work was actually completed.