AutoNation Toyota South Austin
Back to Service Reviews
Dealership Service Review
service Rating
I used to like bringing my car here
Written byon 02/19/2023
The last few times I've brought my car in with an appointment to have work done, I've sat in the waiting area for 2 hours only to have them come out and tell me they don't have the parts to do the job so I will have to reschedule. Then I wait about another hour while they put my car back together with original parts so I can leave. Then I had to come back again and waist several more hours of my time while they actually did the work. Appointments don't seem to mean much either. You show up on time or early and it still takes hours to get a 30 minute job done. I've come in without an appointment and service time was about the same as it is with an appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Andrew Newton on 02/22/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Report