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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

1 out of 5 starsservice Rating
[non-permissible content removed] in the service department...
Written by Nick B on 08/31/2021

BUYER BEWARE. AVOID AT ALL COSTS. Be prepared to be taken advantage of. They will not tell you a price on the phone, give you options, or tell you what anything costs... they will source the most expensive parts, tires, and even if you tell them to take them off, you're stuck. The manager, Keith Hennesy will try to convince you he's doing the right thing, but really they just care about taking you for as much money as possible. They're suggest a "not a big deal, we can take care of it for you" services, and then blindly charge you $450 for a service you didn't need, or want. Charge you $150 PER TIRE, then pay to have the installed, and another $100 tire disposal.... I WANTED THE TIRES! AVOID AT ALL COST. GO ANYWHERE ELSE.

  • Recommend this dealer? No

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Serenity Gibson on 09/05/2021
Dealer Response
Hi Nick, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
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