AutoNation Toyota South Austin

REVIEWS: I cannot say enough about the amazing service from Laura D. and Autonation Toyota South. After a more than stressful moving experience, I finally made it to Austin minus a vehicle. I had been looking around for a new car for about two weeks and was getting tired of the dealership haggle and hustle. I stopped in at Autonation South, thinking I'd probably end up with a used Toyota, but saw a white Mazda 6 online for sale there too. Upon arriving, Laura promptly greeted me and was happy to answer my questions and take me out on some test drives. There was no pressure ever and she was easy to talk to about my concerns with purchasing a newer used vehicle with slightly higher miles. Ultimately, it was within my range and drove great so I decided to go ahead and speak with finance before someone else scooped up this deal. The process overall was pretty easy, Mike in finance was able to make some deals for extra coverage and 3 years of maintenance, oil changes, extended warranty etc. He also explained everything so it was clear and easy to understand. Fast forward about a week- I ended up having to bring the car back in for a few things, the breaks made this AWFUL sound, and they were happy to put better pads on it (the old ones had glazed or something?). The folks at Autonation bent over backwards to help me out and even lent me a vehicle while mine got fixed. Then- just my luck, not too much later, I go to start my car and nothing! Ugh- very frustrating considering it wasn't even two weeks out of the dealership. Now, something like this, more often than not is not covered- it's a battery, they go sometimes. My blatant dismay and frustration was difficult to contain and I was upset that after the original debacle I was now having issues with this car too. Laura said to bring it in and we will get things figured out. This type of situation is not usually covered, but because it was so soon after purchase, and I had bought extended warranties etc, they were nice enough to replace the battery for me as well. All in all I cannot say enough thanks to Laura D. and the crew at Autonation South, they truly helped me out in ways that go beyond explanation. So grateful for them.. 5 stars isnt' enough! The only thing I'm kind of regretting purchasing was the windshield protectant coverage.. it wasn't that expensive, but made the glass kinda blurry (even with a second application) and there are already 2 small chips in it, which isn't supposed to happen. Once things are more settled I'll file a claim and imagine it won't be an issue, but possibly an 'upgrade' that wasn't really worth it.