AutoNation Toyota South Austin
Back to Sales Reviews
Dealership Sales Review
sales Rating
Jim L. at AutoNation left me high and dry after the sale
Written byon 07/18/2013
updated 05/27/2025
Let me tell you...The selling part was great. But the service after the sale stinks. Bought a new 2013 Highlander SE. Drove to Austin to pick it up. Upon reaching Midland, Texas I realized the back up camera did not work. Called AutoNation and they said take it to the Toyota dealership in Midland. Once the vehicle was in the shop in Midland 4 days after the sale and I needed a rental vehicle the salesman Jim L. basically said "deal with it yourself". The service manager Kevin C. at Toyota of Midland did the work that Jim L. should have done and was able to get me a rental vehicle through the warranty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
autonation on 07/23/2013
Dealer Response
Debbie, We are very sorry that you had this experience at our dealership and would love the chance to make this right with you. Please give us a call at (877) 363-2314 so our General Manager can work with you personally in order to resolve this matter to your satisfaction. Thanks for this honest feedback and we look forward to hearing from you soon.
Report