AutoNation Toyota South Austin
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bad service after I bought the vehicle
Written byon 03/18/2023
The day after I bought the vehicle I started having issues. I took it back and they told me they couldn't do any warranty work for two week. They finally let me bring the truck in five days later only to be told that I needed to go back and get the truck to take to another dealership. I've been trying to get a hold of a manager and my salesman but neither will return my calls. I've been without a vehicle for 2 days now and need to drop off at the other dealership and they have to start the process all over again. I have not been able to enjoy the truck I bought and now will be without a vehicle for who know how long. It's been a very frustrating experience dealing with these guys
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Kevin Smith on 03/22/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
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