BMW of Arlington
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Dealership Service Review
service Rating
Tire replacement
Written byon 05/21/2024
Took my 2016 BMW 650i because of a flat tire. At first I thought the tire was under warranty because of extensive work done in June 2016. Later on I found out that only 3 tires had been replaced. However, it took some time and effort for the service advisor to find that 2023 service order. Finally, the invoice was found and only 3 tires were replaced but not the one needed to be replace. All good and they replaced the tire.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 05/22/2024
Dealer Response
There was a bit of confusion initially, but we're glad that our service advisor was able to locate the necessary information and get your tire replaced. We apologize for any inconvenience caused by the delay in finding the service order, and we appreciate your patience. Thank you for choosing us.
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