BMW of Arlington

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BMW of Arlington
1105 E Lamar Blvd, Arlington, TX 76011 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
(181)
Recommend:
Yes (14) No (2)
Service Rating
(593)
Recommend:
Yes (59) No (11)
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Dealership Service Review

service Rating
BMW 2019
Written by LincolnT on 04/18/2024

I did not expect the amount for service and I was not told until after the work was completed. My car only has 37000 miles

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 04/22/2024
Dealer Response
Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Mo Saleh, General Manager msaleh@bmwofarlington.com
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Laura Driscoll on 04/19/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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