BMW of Arlington
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BMW Repeated visits
Written byon 04/15/2024
I brought my car in and had to turn around and bring it back twice now within 3 miles of leaving the dealership because the same light is on “drivetrain malfunction”. Thus, they didn’t repair what they said they would and I am $8k in 2024 alone not to mention the near $5k from 2023. We still don’t have a resolution as my car was returned and I’m waiting. I have no confidence that a certified BMW technician looked at it and they’ve lose all credibility. It’s frustrating!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/18/2024
Dealer Response
Thank you for bringing this to my attention. I apologize that you are still experiencing issues with your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Chuong Nguyen
Service Director
cnguyen@bmwofarlington.com
ReportLaura Driscoll on 04/16/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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