BMW of Arlington
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Dealership Service Review
service Rating
No response from service
Written byon 03/04/2024
The service department never return phone calls! My service guy left but after going to the dealership I met a gentleman name Montoya I think. He stopped what he was doing and helped me, and gave good advice. So he’s stuck with me now!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 03/06/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of response from our service department. I understand the importance of timely communication and would like to address this issue. Please contact me at your earliest convenience.
Chuong Nguyen
Service Director
(817) 461-9222
cnguyen@bmwofarlington.com
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