#1 Cochran Buick GMC of Monroeville
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Dealership Sales Review
sales Rating
Poor service and very unprofessional
Written byon 05/16/2014
updated 06/13/2025
We went to Cochran Monroeville this morning looking to purchase a Cadillac Escalade EXT, but not one person introduced themselves or asked if we needed help. We purchase vehicles every 3-4 years, and pay cash each time. Our neighbor recommended you - he is embarrassed at how we were treated. If service is this poor for a potential buyer, I can't imagine the headache I would endure in dealing with you for routine maintenance.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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number1cochran on 06/03/2014
Dealer Response
Ms. Kaminski,
We understand your disappointment if you werent given the attention you certainly deserve. Were very sorry youve had this experience. Weve attempted to reach out to see how we may make things right, but we havent heard back from you. Please know we are here for you if at any point you are willing to talk.
Sincerely,
#1 Cochran Customer Care Team
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